Where they started
The daily vehicle hire contact route made no distinction between a first approach and a follow-up on an active matter.
Inquiry forms
Helping daily vehicle hire visitors state their purpose
Day to day with daily vehicle hire, visitors identify their purpose before typing a word. Staff receive a meaningful category with every message and can keep ongoing conversations apart from new ones.
- Client
- Market town car hire office
- Region
- Omaha, Nebraska
- Team
- 7 staff, one locally managed operation
- Timeline
- 15 working days, from content approval
- Quoted
- Deborah Dudley, Service desk coordinator
The engagement
Before the build
What kept going wrong
For daily vehicle hire, nothing in the inbox indicated what a message was for. Staff opened each one blind, sorting new requests from follow-ups by hand.
What we built
Visitors now begin by choosing their purpose: a new inquiry, an existing request or a general question. Each leads to its own route, with the new-inquiry form collecting pickup location, rental dates and vehicle class.
Where this lives in a plan
Features used
- Contact categories
- Separate follow-up route
- Relevant form fields
- Clear button labels
How the 15 working days ran
15 working days after content approval, including staff review and handover. Four stops, from signed-off wording to the day it went live.
Content approved
The 15 working days count starts here, once the team has signed off the wording the site will use.
The build
Contact categories, separate follow-up route, relevant form fields and clear button labels.
Staff review and handover
The team's own staff reviewed the work and took it over, inside the same 15 working days.
Live
Day to day with daily vehicle hire, visitors identify their purpose before typing a word. Staff receive a meaningful category with every message and can keep ongoing conversations apart from new ones.
The categories match how people really contact us about daily vehicle hire. The guesswork about who is new has gone.
Questions about this case study
How long did this take for the market town car hire office?
15 working days after content approval, including staff review and handover. Because the count starts at content approval, the time the team spent agreeing the wording is not inside it, and their own review before launch is.
What exactly was built?
Visitors now begin by choosing their purpose: a new inquiry, an existing request or a general question. Each leads to its own route, with the new-inquiry form collecting pickup location, rental dates and vehicle class. The pieces it used: contact categories, separate follow-up route, relevant form fields and clear button labels.
Is this part of a GetRentalWebsite plan?
The work here maps to A booking request tool built for rental and every booking request lands where you work on the features page, which every plan carries. Plans start at $127 a month, with the $697 build fee invoiced only after launch. How it is shaped for your own operation is agreed on the demo call.
Why is the business not named?
Case studies on this site describe the client by the kind of operation and the city, here a market town car hire office in Omaha, Nebraska, and quote the person we worked with, Deborah Dudley, service desk coordinator. The business name, web address and logo are left out on purpose.
Want the same fix at your rental desk?
A live walk-through of the site you would get, built around how your team already works. Plans from $127 a month, the $697 build fee invoiced only after launch.