Where they started
The daily vehicle hire form's only response was to reload the homepage. Senders were left to assume the message had gone somewhere.
Inquiry forms
What happens after a daily vehicle hire inquiry is sent
For daily vehicle hire, the reassurance traffic has moved onto the page. Staff time goes into answering inquiries instead of confirming they exist.
- Client
- Rural touring car rental
- Region
- Akron, Ohio
- Team
- 4 staff, one locally managed operation
- Timeline
- 25 working days, from content approval
- Quoted
- Bethany Wellington, Branch administrator
The engagement
Before the build
What kept going wrong
Day to day with daily vehicle hire, some people sent the same request twice, and others rang to check it had arrived. Staff lost time merging duplicates and reassuring callers instead of responding.
What we built
Each submission is met with a summary page explaining the next step towards an availability response from the hire desk. The accompanying email tells the sender how to fix a mistake and when the team normally replies.
Where this lives in a plan
Features used
- Confirmation page
- Acknowledgment email
- Correction contact
- Opening-hours guidance
How the 25 working days ran
25 working days after content approval, including staff review and handover. Four stops, from signed-off wording to the day it went live.
Content approved
The 25 working days count starts here, once the team has signed off the wording the site will use.
The build
Confirmation page, acknowledgment email, correction contact and opening-hours guidance.
Staff review and handover
The team's own staff reviewed the work and took it over, inside the same 25 working days.
Live
For daily vehicle hire, the reassurance traffic has moved onto the page. Staff time goes into answering inquiries instead of confirming they exist.
People asking about daily vehicle hire now know their message landed and what follows. Guessing has been designed out of it.
Questions about this case study
How long did this take for the rural touring car rental?
25 working days after content approval, including staff review and handover. Because the count starts at content approval, the time the team spent agreeing the wording is not inside it, and their own review before launch is.
What exactly was built?
Each submission is met with a summary page explaining the next step towards an availability response from the hire desk. The accompanying email tells the sender how to fix a mistake and when the team normally replies. The pieces it used: confirmation page, acknowledgment email, correction contact and opening-hours guidance.
Is this part of a GetRentalWebsite plan?
The work here maps to A booking request tool built for rental and every booking request lands where you work on the features page, which every plan carries. Plans start at $127 a month, with the $697 build fee invoiced only after launch. How it is shaped for your own operation is agreed on the demo call.
Why is the business not named?
Case studies on this site describe the client by the kind of operation and the city, here a rural touring car rental in Akron, Ohio, and quote the person we worked with, Bethany Wellington, branch administrator. The business name, web address and logo are left out on purpose.
Want the same fix at your rental desk?
A live walk-through of the site you would get, built around how your team already works. Plans from $127 a month, the $697 build fee invoiced only after launch.