Where they started
Over the years, daily vehicle hire facts had been copied onto page after page. Updates reached whichever versions someone remembered.
Pages and answers
One approved version of the daily vehicle hire facts
With daily vehicle hire, the business maintains one reference and checks the rest against it. Contradictions have nowhere left to hide.
- Client
- One-way hire and rental office
- Region
- Ann Arbor, Michigan
- Team
- 4 staff, one locally managed operation
- Timeline
- 10 working days, from content approval
- Quoted
- Joyce Ashford, Assistant branch manager
The engagement
Before the build
What kept going wrong
When it comes to daily vehicle hire, staff had to ask which page a caller was reading before daring to answer. Correcting one section never guaranteed the other versions had been found.
What we built
The facts about rental conditions and collection instructions now live in one maintained reference. Ownership, a review schedule and a checklist of affected pages are part of the handover.
Where this lives in a plan
Features used
- Content inventory
- Consolidated reference
- Review schedule
- Change checklist
How the 10 working days ran
10 working days after content approval, including staff review and handover. Four stops, from signed-off wording to the day it went live.
Content approved
The 10 working days count starts here, once the team has signed off the wording the site will use.
The build
Content inventory, consolidated reference, review schedule and change checklist.
Staff review and handover
The team's own staff reviewed the work and took it over, inside the same 10 working days.
Live
With daily vehicle hire, the business maintains one reference and checks the rest against it. Contradictions have nowhere left to hide.
Our daily vehicle hire information contradicted itself so often I checked nothing. Having one source of truth changes that.
Questions about this case study
How long did this take for the one-way hire and rental office?
10 working days after content approval, including staff review and handover. Because the count starts at content approval, the time the team spent agreeing the wording is not inside it, and their own review before launch is.
What exactly was built?
The facts about rental conditions and collection instructions now live in one maintained reference. Ownership, a review schedule and a checklist of affected pages are part of the handover. The pieces it used: content inventory, consolidated reference, review schedule and change checklist.
Is this part of a GetRentalWebsite plan?
The work here maps to weekly updates to fleet and rate text and hosting, security and speed, managed on the features page, which every plan carries. Plans start at $127 a month, with the $697 build fee invoiced only after launch. How it is shaped for your own operation is agreed on the demo call.
Why is the business not named?
Case studies on this site describe the client by the kind of operation and the city, here a one-way hire and rental office in Ann Arbor, Michigan, and quote the person we worked with, Joyce Ashford, assistant branch manager. The business name, web address and logo are left out on purpose.
Want the same fix at your rental desk?
A live walk-through of the site you would get, built around how your team already works. Plans from $127 a month, the $697 build fee invoiced only after launch.