Where they started
The business described daily vehicle hire on a general page and left visitors to deduce which contact details applied to their area.
Routing and handover
The right office, first time, for daily vehicle hire
When it comes to daily vehicle hire, inquiries now introduce themselves to the correct office.
- Client
- Estate and family car rental branch
- Region
- Salem, Oregon
- Team
- 10 staff, one locally managed operation
- Timeline
- 20 working days, from content approval
- Quoted
- Seema Iyengar, Hire desk coordinator
The engagement
Before the build
What kept going wrong
With daily vehicle hire, misrouted calls were a daily tax on everyone's patience. The site's location information existed but was never joined up with the inquiry route.
What we built
Each area's details appear with its own contact route. Submissions carry the selected location along with pickup location, rental dates and vehicle class, reaching the right team directly.
Where this lives in a plan
Features used
- Local contact panel
- Location selection
- Location-aware notifications
- Opening hours
How the 20 working days ran
20 working days after content approval, including staff review and handover. Four stops, from signed-off wording to the day it went live.
Content approved
The 20 working days count starts here, once the team has signed off the wording the site will use.
The build
Local contact panel, location selection, location-aware notifications and opening hours.
Staff review and handover
The team's own staff reviewed the work and took it over, inside the same 20 working days.
Live
When it comes to daily vehicle hire, inquiries now introduce themselves to the correct office.
A daily vehicle hire visitor no longer needs to understand how we are organized. The page routes them; that is its job now.
Questions about this case study
How long did this take for the estate and family car rental branch?
20 working days after content approval, including staff review and handover. Because the count starts at content approval, the time the team spent agreeing the wording is not inside it, and their own review before launch is.
What exactly was built?
Each area's details appear with its own contact route. Submissions carry the selected location along with pickup location, rental dates and vehicle class, reaching the right team directly. The pieces it used: local contact panel, location selection, location-aware notifications and opening hours.
Is this part of a GetRentalWebsite plan?
The work here maps to A page for every pickup location and every booking request lands where you work on the features page, which every plan carries. Plans start at $127 a month, with the $697 build fee invoiced only after launch. How it is shaped for your own operation is agreed on the demo call.
Why is the business not named?
Case studies on this site describe the client by the kind of operation and the city, here a estate and family car rental branch in Salem, Oregon, and quote the person we worked with, Seema Iyengar, hire desk coordinator. The business name, web address and logo are left out on purpose.
Want the same fix at your rental desk?
A live walk-through of the site you would get, built around how your team already works. Plans from $127 a month, the $697 build fee invoiced only after launch.